Grosvenor Casinos Cookies Policy
This Cookies Policy explains how Grosvenor Casinos uses cookies and similar technologies when you visit or use our website and related online casino services. It describes the purposes for which these technologies may be used, the choices available to you, and how they can affect your browsing experience.
Cookies help us operate a secure, reliable and user-friendly service for customers aged 18 and over. This policy should be read together with any other privacy information made available on the Grosvenor Casinos website. If you have questions about this policy, you can contact support@grosvenorcasinos.online.
What Cookies Are
Cookies are small text files placed on your computer, smartphone, tablet or another internet-enabled device when you visit a website. They allow the website to recognise a device and remember certain information about a visit. Some cookies are stored only for the duration of your browsing session, while others remain on your device for a defined period or until you delete them.
We may also use related technologies, such as pixels, tags, software development kits and local storage. These technologies can perform similar functions, including recognising a returning visitor, measuring activity or supporting website security. In this policy, we use the term “cookies” to refer to cookies and similar technologies unless a specific distinction is needed.
Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be associated with account, device or browsing information where this is necessary for the operation of our services or where you have provided appropriate permission.
Types of Cookies
Cookies can be grouped in several ways. They may be classified according to who places them on your device or according to the purpose they serve.
- First-party cookies are placed by Grosvenor Casinos or by service providers operating on our behalf.
- Third-party cookies are placed by another organisation whose tools or services are used on our website.
- Session cookies are normally removed when you close your browser.
- Persistent cookies remain for a set period or until they are deleted through your browser or device settings.
The categories below describe the main purposes for which cookies may be used. A single cookie can sometimes support more than one purpose. The availability of individual cookies may change as the website, security controls and digital services develop.
Essential Cookies
Essential cookies are needed for core website functions. Without them, parts of the Grosvenor Casinos website may not operate correctly or securely. These cookies generally do not require a separate marketing preference because they support services you have requested or are necessary to provide a functioning website.
Essential cookies may be used to:
- Maintain a secure connection while you browse or use account-related features.
- Remember information during a single visit, such as selections made in a form or a temporary session identifier.
- Route website traffic across appropriate systems to support stability and availability.
- Help protect the website from suspicious activity, automated abuse and unauthorised access.
- Apply security controls and identify technical problems that could affect the service.
- Record privacy choices so that the cookie preference tool operates as intended.
Disabling essential cookies may prevent you from signing in, using account features, completing certain forms or accessing parts of the online casino. Some pages may also display incorrectly or become unavailable.
Performance Cookies
Performance cookies collect information about how visitors use the website. They help us understand which pages are visited, how users move through the site and whether pages or features are working as expected. The information is generally used in aggregated or statistical form to improve performance and usability.
Depending on the services in use, performance cookies may help us assess:
- Page loading times and technical response rates.
- Errors, broken links and unsuccessful interactions.
- Popular pages, games or navigation paths.
- How visitors use the website across different devices and browsers.
- The effectiveness of changes made to layout, content or functionality.
These cookies are not intended to record the content of private communications or to provide access to your account. If you decline performance cookies, the website can usually still be used, although our ability to measure and improve the service may be reduced.
Functional Cookies
Functional cookies allow the website to remember choices and preferences so that it can provide a more convenient experience. They may be used to recognise settings selected during an earlier visit or to support features that are not essential but are helpful to customers.
Examples may include remembering language or display preferences, retaining certain interface choices, and supporting enhanced content or interactive features. Functional cookies can also help us provide a more consistent experience when you return to the website from the same device.
If you choose not to allow functional cookies, some preferences may need to be entered again and certain optional features may not operate as smoothly. Essential access to the website should generally remain available, subject to the effect of other browser, device or security settings.
Marketing Cookies
Marketing cookies may be used to understand browsing activity and provide advertising or promotional content that is more relevant to a visitor. They may also help measure the performance of campaigns, limit repeated advertisements and identify whether an advertisement or promotional message has been viewed or selected.
These cookies may be placed by Grosvenor Casinos or by selected third-party providers working in accordance with applicable arrangements. They can sometimes recognise a browser across different websites or services. This may allow providers to build an understanding of browsing activity for advertising measurement or audience management.
Marketing cookies are optional. If you reject them, you may still see advertising, but it may be less relevant to your interests. Rejecting these cookies will not necessarily remove all promotional content from the website or prevent every form of communication. Your choices may apply only to the browser or device used when the preference was set, so you may need to update them again after changing devices, browsers or browser settings.
Grosvenor Casinos does not use cookies as a substitute for responsible gambling controls. Customers must be aged 18 or over, and any account, promotional or gaming activity remains subject to the applicable account terms and safer gambling requirements.
Managing Cookies
When available, the website cookie preference tool allows you to accept or reject optional categories. You can change your selections by returning to that tool or by using the controls made available on the website. Essential cookies may continue to operate because they are necessary for core functions and security.
You can also manage cookies through your browser settings. Most browsers allow you to:
- View cookies stored on your device.
- Delete existing cookies.
- Block all cookies or selected categories.
- Allow cookies only from approved websites.
- Receive a notification before cookies are stored.
Browser controls differ between providers and devices. If you block or delete cookies, you may lose saved preferences, be required to sign in again, or experience reduced functionality. Clearing cookies does not always remove information held by other technologies or reset choices made through a separate consent tool.
Some mobile operating systems and browsers offer additional advertising privacy controls. These controls may affect identifiers used by applications or websites, but their operation is determined by the relevant provider. You should review the settings available on each device that you use to access Grosvenor Casinos.
Third-Party Cookies
Some website features may be provided by third parties, such as security, analytics, customer support, payment-related or media services. Those providers may use cookies or similar technologies to deliver their services, maintain reliability, detect misuse or measure activity. Their technologies may be subject to their own privacy information and cookie controls.
We take reasonable steps to select and manage service providers that support the website, but third-party cookies are not controlled in exactly the same way as cookies placed directly by Grosvenor Casinos. We recommend reviewing the relevant provider information where you want more detail about its practices, retention periods or available choices.
Links to external websites, including links provided through content or customer support channels, may lead to services with separate privacy and cookie policies. This policy applies to Grosvenor Casinos services and does not govern websites operated by other organisations.
Policy Updates
We may update this Cookies Policy when our website, technology, services or cookie practices change. We may also revise it to improve clarity or reflect changes in how preferences are managed. The updated version will be made available on the relevant website, with the revised date displayed where appropriate.
Where a change materially affects the way optional cookies are used, the website may provide an updated notice or request your preferences again. Your continued use of the website after an update does not override any consent choices that the website requires you to make. We encourage you to review this policy periodically so that you remain informed about the technologies used by Grosvenor Casinos.
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