Grosvenor Casinos Cookies Policy
This Cookies Policy explains how Grosvenor Casinos uses cookies and similar technologies on its website, mobile services and related digital platforms. It describes what these technologies do, the categories we may use, and the choices available to visitors and account holders.
Cookies help Grosvenor Casinos provide a secure, reliable and personalised online experience. This policy should be read together with our other applicable privacy and website information. If you have questions about cookies or how your information is handled, you can contact [email protected].
What Cookies Are
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your browser or device and remember certain information. Some cookies are stored only for the duration of your visit, while others remain on your device for a defined period or until you remove them.
We may also use related technologies, such as software development kits, pixels, tags, local storage and similar tools. These technologies can perform functions comparable to cookies, including remembering preferences, measuring website activity and helping to protect our services.
Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with details associated with your account, device or browsing activity where this is necessary for a stated purpose and permitted by applicable requirements.
Types of Cookies
Cookies can be grouped in different ways. They may be first-party cookies, which are set by Grosvenor Casinos, or third-party cookies, which are set by another service provider operating on or through our website. They may also be session cookies, which expire when you close your browser, or persistent cookies, which remain for a specified period.
The main categories used on our services are:
- Essential cookies, which support core website functions, security and account features.
- Performance cookies, which help us understand how visitors use the website and identify areas for improvement.
- Functional cookies, which remember choices and provide enhanced features.
- Marketing cookies, which may support relevant advertising, campaign measurement and the management of promotional activity.
The exact cookies in use may change as our website, technology providers and services develop. The availability of a particular category may also depend on the page you visit, the device you use and the choices you have made.
Essential Cookies
Essential cookies are needed for the website to operate properly. They may support functions such as navigating between pages, maintaining a secure connection, processing requests, managing a logged-in session and preventing unauthorised or suspicious activity.
These cookies may also help us:
- Maintain the stability and availability of the website.
- Remember information required during a single visit or account session.
- Route requests across technical systems in a consistent way.
- Detect errors, misuse, automated activity or potential security threats.
- Apply responsible access controls and other operational safeguards.
Because these cookies support services you have requested or are necessary for the operation and security of the website, they may not be available for optional rejection through the cookie preference tool. If you block them through your browser, parts of the website may not function correctly, and you may be unable to sign in, use account features or complete certain transactions.
Performance Cookies
Performance cookies collect information about how visitors use Grosvenor Casinos services. For example, they may show which pages are visited, how users move through the website, whether a page loads successfully and where technical problems occur.
This information helps us evaluate website performance and improve the design, content and usability of our services. It may allow us to understand general patterns, such as whether a page is easy to find or whether a feature is being used as intended.
Performance information is generally assessed in aggregated or otherwise controlled form. Where an analytics provider processes information on our behalf, it is expected to use that information only for agreed purposes and in accordance with applicable instructions and safeguards.
You can choose whether to allow optional performance cookies through the cookie settings available on the website. Turning them off should not normally prevent access to essential features, although it may limit our ability to identify and resolve certain website issues.
Functional Cookies
Functional cookies allow the website to remember choices you make and provide a more convenient experience. Depending on the services available, they may remember language or display preferences, selected settings, notification choices or information about how a particular feature should operate.
These cookies can reduce the need to repeat the same selections during future visits. They may also help us provide features that are more relevant to the way you use the website, without changing the essential operation of your account or the security controls applied to it.
If you decline functional cookies, some preferences may not be retained and certain optional features may be less convenient. Essential account, security and transaction functions will continue to be treated separately from these optional settings wherever the technology allows.
Marketing Cookies
Marketing cookies may be used to understand the effectiveness of promotional campaigns, limit the frequency with which an advertisement is shown, measure interactions with marketing content and help deliver advertising that is more relevant to a visitor's interests.
These cookies may be placed by Grosvenor Casinos or by selected advertising, analytics or campaign partners. They can help identify whether a visitor arrived through a particular campaign or whether a marketing message led to a visit or other permitted interaction.
Marketing cookies are optional. If you do not allow them, you may still see promotional content, but it may be less tailored and campaign measurement may be less precise. Your choice about marketing cookies does not by itself determine whether you are eligible to use an account, access services or receive communications that are governed by separate preferences and terms.
Marketing activity remains subject to the controls and settings that apply to the relevant service. Cookies are not intended to override account restrictions, age controls, responsible gambling measures or communication preferences.
Managing Cookies
When you first visit a relevant Grosvenor Casinos service, a cookie notice or preference tool may allow you to accept optional cookies, reject them or select categories individually. You can change your choices later by revisiting the available cookie settings link or preference control, where provided.
You can also manage cookies through your browser or device settings. Most browsers allow you to:
- View cookies stored on your device.
- Delete existing cookies.
- Block all cookies or block cookies from selected websites.
- Receive a notification before a cookie is stored.
- Delete cookies automatically when the browser is closed.
Browser controls apply differently depending on the device and browser. Removing cookies may reset saved preferences, end active sessions or affect features that rely on stored information. Blocking all cookies can also prevent essential services from working. For this reason, we recommend reviewing settings carefully rather than disabling every cookie by default.
Your cookie choices may be stored in a cookie or similar local setting. If you clear your browser data, use a different browser, change device or access the website without being recognised, you may be asked to make your choices again.
Third-Party Cookies
Some pages or features may include content, tools or services supplied by third parties. These providers may place their own cookies or use similar technologies when their features are loaded. Examples may include security services, analytics platforms, customer support tools, payment-related features or embedded media, depending on the services available at the time.
Third-party providers may process information under their own privacy notices and cookie policies. Their practices can differ from those of Grosvenor Casinos, and we recommend reviewing their information when you interact with a third-party feature or visit its website.
We take reasonable steps to select and manage service providers appropriately. However, third-party cookies may be updated, replaced or introduced as technical services change. The cookie preference tool may provide controls for some, but not necessarily all, third-party technologies. Browser settings can provide an additional way to restrict them.
Links to external websites, where available, are provided for convenience. Visiting an external website means that its own terms, privacy information and cookie practices may apply.
Policy Updates
We may update this Cookies Policy when our website, technologies, business processes or legal and regulatory environment changes. An updated version will be published through the relevant Grosvenor Casinos service, with the revised date shown where appropriate.
Changes may include the addition or removal of cookie categories, changes to service providers, adjustments to retention periods or clearer explanations of how preference controls work. Where a change is significant, we may provide an additional notice or ask you to review your choices again.
We encourage you to check this page from time to time so that you understand how cookies are used. Your continued use of the website after an update will be handled in accordance with the choices available through the applicable cookie notice and preference tools.
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