Grosvenor Casinos Terms & Conditions
These Terms and Conditions govern access to and use of the Grosvenor Casinos online services. They explain the main rules that apply when you create an account, deposit funds, play games, claim promotions or request a withdrawal.
Please read these Terms and Conditions carefully before using the website. By registering or continuing to use Grosvenor Casinos, you confirm that you understand and agree to comply with these terms, together with any game rules, promotional conditions and policies displayed on the website.
Acceptance of Terms
These Terms and Conditions form an agreement between you and Grosvenor Casinos in relation to your use of the online casino service. They apply to all website visitors, registered customers and anyone accessing games or account features.
If you do not agree with any part of these terms, you must not register, deposit, play or otherwise use the service. Certain games, payment methods or promotions may have additional conditions. Where additional conditions apply, they will be made available before you use the relevant feature.
You are responsible for reviewing the current version of these terms whenever you use Grosvenor Casinos. Continued use after an update indicates acceptance of the revised wording.
Eligibility
Grosvenor Casinos is available only to individuals who are legally permitted to use online gambling services in their location. You must be at least 18 years old to register or play.
You must use the service only where online gambling is permitted for you. It is your responsibility to understand and follow any local restrictions that apply to your access, deposits or winnings. Grosvenor Casinos may restrict access from particular locations or refuse registration where service availability cannot be provided.
One person may hold only one personal account unless Grosvenor Casinos has expressly approved an exception. Accounts must be opened for personal use and not on behalf of another individual, business or organisation.
Account Registration
When registering, you must provide complete, accurate and current information. This may include your name, date of birth, address, contact details and other information needed to operate and protect your account.
You must keep your login credentials confidential and take reasonable steps to prevent unauthorised access. You are responsible for activity carried out through your account unless you have promptly reported a security concern to Grosvenor Casinos.
Do not sell, transfer, lend or share your account. You must notify Grosvenor Casinos if any registration information changes or if you believe that your account has been accessed without permission.
Verification
Grosvenor Casinos may request documents or information to confirm your identity, age, address, payment method or source of funds. Verification checks help protect customers, maintain account security and support the proper operation of the service.
Requested information must be genuine, legible and provided within the stated timeframe. Until checks are completed, access to some account functions may be limited, including deposits, gameplay or withdrawals.
If information cannot be verified, is inconsistent or appears misleading, Grosvenor Casinos may refuse a transaction, suspend an account or take another appropriate step under these terms.
Deposits
Deposits must be made using a payment method held in your own name or otherwise authorised for your personal use. You must not use a payment instrument belonging to another person without prior approval.
Available payment methods, minimum amounts, processing times and any applicable charges are shown on the website and may change. Grosvenor Casinos does not guarantee that every payment method will be available at all times.
You should deposit only money that you can afford to lose. Deposited funds must not be used for unlawful purposes or to support activity unrelated to your personal use of the service.
If a deposit is reversed, charged back or identified as unauthorised, Grosvenor Casinos may recover the amount from your account and suspend relevant activity while the matter is reviewed.
Withdrawals
You may request a withdrawal of eligible funds through the methods made available in your account. Grosvenor Casinos may require completion of verification before processing a withdrawal.
Withdrawals are normally returned to a payment method associated with you. Where this is not possible, an alternative method may be selected in accordance with the available options and applicable security procedures.
Processing times can vary depending on the payment provider, verification status, transaction reviews and the method selected. You are responsible for checking that the withdrawal details submitted are correct.
Grosvenor Casinos may review a withdrawal where there is a suspected breach of these terms, a payment dispute, unusual account activity or a concern about the legitimacy of funds. Any decision will be handled in accordance with applicable procedures.
Bonuses
Promotions, bonuses, free spins and other offers are subject to specific promotional terms. These terms may set out eligibility rules, minimum deposits, wagering conditions, game contribution rules, expiry dates, maximum conversion values and withdrawal restrictions.
Unless promotional conditions state otherwise, only one offer may be used by a customer, household, device or payment method. Grosvenor Casinos may cancel or decline a promotion where participation appears inconsistent with its stated purpose.
Bonus funds and related winnings may not be available for withdrawal until all applicable conditions have been satisfied. If a bonus is credited in error, Grosvenor Casinos may remove the incorrect credit and adjust the account balance accordingly.
Promotional terms should be read before an offer is accepted. If a promotion conflicts with these general terms, the specific promotional conditions will apply to that offer.
Acceptable Use
You must use Grosvenor Casinos lawfully, honestly and in a manner that does not interfere with the service or other customers. You must follow the rules displayed for each game and provide information that is accurate to the best of your knowledge.
You must maintain suitable security on devices used to access your account, including current operating system and browser protections where reasonably available. You should log out after using a shared device.
- Use the service only for your own personal entertainment.
- Respect account, payment and verification procedures.
- Report suspected security issues or account misuse without delay.
- Use promotions only in accordance with their published conditions.
Prohibited Activities
You must not misuse Grosvenor Casinos or attempt to gain an unfair advantage. Prohibited conduct includes fraud, deception, collusion, money laundering, payment abuse and the use of an account for another person.
- Creating or controlling multiple accounts without approval.
- Using stolen, unauthorised or improperly obtained payment details.
- Attempting to manipulate games, software, results or promotional systems.
- Using bots, automated tools, scripts or other technology to gain an improper advantage.
- Introducing malware, harmful code or material that disrupts the website.
- Exploiting an error, vulnerability or incorrect account credit.
- Harassing staff, other customers or service providers.
Grosvenor Casinos may investigate suspected prohibited activity and may preserve relevant records for security, compliance or dispute handling.
Intellectual Property
Website content, branding, software, graphics, text, game interfaces and other materials made available through Grosvenor Casinos are protected by intellectual property rights or used with permission. You receive a limited, personal and non-transferable right to access the service for its intended purpose.
You must not copy, modify, reproduce, distribute, publish, reverse engineer or commercially exploit any part of the service unless this is expressly permitted by law or authorised in writing. The Grosvenor Casinos name and associated branding must not be used in a way that suggests an unauthorised relationship.
Limitation of Liability
Grosvenor Casinos will take reasonable steps to provide a reliable service, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, technical faults, telecommunications problems, payment provider issues or events outside reasonable control.
You are responsible for your device, internet connection, account security and decisions about how you use the service. To the extent permitted by applicable law, Grosvenor Casinos is not responsible for losses caused by inaccurate information supplied by you, unauthorised access resulting from your failure to protect credentials, or interruptions outside its reasonable control.
Nothing in these terms excludes or limits liability where doing so would not be permitted by law. Your statutory rights remain unaffected.
Account Suspension
Grosvenor Casinos may suspend, restrict or close an account where it reasonably considers that these terms have been breached, verification has not been completed, payment activity is disputed or account security requires action.
An account may also be restricted where required to protect customers, investigate unusual activity, prevent misuse or comply with a legitimate operational decision. You must not attempt to open or use another account to avoid a restriction.
Where appropriate, Grosvenor Casinos will explain the next steps or information required to review an account. Any remaining balance will be handled after relevant checks, subject to applicable rights, payment reversals, promotional conditions and permitted deductions.
Privacy
Personal information is handled in accordance with the privacy information published on the Grosvenor Casinos website. This explains what information may be collected, why it is used, how it is protected and the circumstances in which it may be shared.
You should ensure that the information supplied to Grosvenor Casinos is accurate and tell the operator when important details change. Information may be retained where necessary for account administration, security, dispute resolution, fraud prevention or other legitimate purposes described in the applicable privacy information.
Responsible Gambling
Grosvenor Casinos supports informed and responsible use of its services. Gambling should remain entertainment, and you should never spend more time or money than you can comfortably afford.
- Set personal deposit, loss or time limits where these tools are available.
- Take regular breaks and avoid chasing losses.
- Do not gamble when distressed, intoxicated or under pressure.
- Consider a temporary break or account restriction if gambling no longer feels enjoyable.
Information about available safer gambling tools and support options can be found on the website. If you are concerned about your gambling, seek assistance from an appropriate support organisation or qualified adviser.
Amendments
Grosvenor Casinos may update these terms to reflect changes to the service, security measures, promotional practices or operational requirements. The latest version will be published on the website with its effective date where appropriate.
Changes will not normally affect transactions or promotions already completed, unless the relevant conditions or applicable requirements state otherwise. If you do not accept an updated term, you must stop using the service and contact Grosvenor Casinos about closing your account.
Contact Information
For questions about these Terms and Conditions, account access, verification or transactions, contact the Grosvenor Casinos support team at [email protected]. Please include enough information for your enquiry to be identified, but do not send passwords or complete payment details.
Support may request further information to confirm that it is dealing with the account holder. Response times can vary depending on the nature of the enquiry and any checks required.
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