Grosvenor Casinos Terms & Conditions
These Terms and Conditions explain the rules that apply when you access or use the Grosvenor Casinos online services. They are intended to help you understand your rights and responsibilities before opening an account, making a deposit, playing games or requesting a withdrawal.
Please read these Terms and any specific promotion, game or payment information carefully. By using Grosvenor Casinos, you confirm that you understand and agree to be bound by these provisions. If you do not accept them, you must not use the service.
Acceptance of Terms
These Terms form a binding agreement between you and Grosvenor Casinos in relation to your use of the online casino service. They apply to website access, account activity, deposits, withdrawals, games, promotions and related customer support.
Additional terms may apply to particular games, bonuses, payment methods or features. Where additional terms are provided, they should be read together with these Terms. If there is an inconsistency, the specific terms may apply to the relevant product or promotion.
You are responsible for reviewing the current version of these Terms before using the service. Continued use after an update has been published indicates acceptance of the revised wording, subject to any rights you may have under applicable law.
Eligibility
Grosvenor Casinos is available only to individuals who are at least 18 years old. You must not access or use the service if you are under the minimum legal gambling age in your location or if online gambling is restricted or unavailable to you.
You must use the service only from a jurisdiction where doing so is permitted. It is your responsibility to understand and comply with the laws and rules that apply to you. Grosvenor Casinos may refuse access where location, age or legal eligibility cannot be established.
One person may operate only one personal account unless Grosvenor Casinos has expressly approved another arrangement. Accounts must not be opened on behalf of another person.
Account Registration
To use certain features, you must register an account and provide accurate, complete and current information. This may include your full name, date of birth, address, contact details and other information reasonably needed to administer the account.
You are responsible for keeping your login credentials confidential. Do not share your password, permit another person to use your account or leave an active session accessible to others. You must notify Grosvenor Casinos promptly if you suspect unauthorised access or believe that your account details have been compromised.
All activity carried out through your account may be treated as activity authorised by you unless you have reported a security issue without undue delay. You may not sell, transfer, assign or otherwise provide your account to another person.
Verification
Grosvenor Casinos may carry out age, identity, address, payment, source of funds or other security checks. You agree to provide information and documents that are reasonably requested for these purposes.
Documents must be genuine, readable, valid and consistent with the information held on your account. Verification may be required before deposits, withdrawals, bonuses or continued access can be completed. Processing times may vary while checks are being conducted.
If information cannot be verified, is materially inaccurate or appears to have been provided improperly, Grosvenor Casinos may restrict account activity, decline a transaction or take other appropriate action under these Terms.
Deposits
You may deposit funds using the payment methods displayed in your account. The payment method must belong to you or be used with the clear authority of its owner. Grosvenor Casinos may reject or reverse a payment where ownership, authorisation or security cannot be confirmed.
You should check the amount and destination of each transaction before confirming it. Deposits are intended for entertainment and gaming purposes and must not be used to facilitate unlawful activity. Your bank or payment provider may apply its own charges, limits or processing times.
Grosvenor Casinos does not require you to deposit more than you can afford to lose. You should set a personal budget before playing and use available account controls if you need assistance managing your spending.
Withdrawals
Withdrawal requests are processed after relevant account, payment and security checks have been completed. Grosvenor Casinos may return funds to the original payment method where practical or request further information before completing a withdrawal.
You must ensure that your account information is accurate and that the requested payment method can receive the funds. A withdrawal may be delayed or declined if your account is not verified, if a payment is disputed, if there is a suspected breach of these Terms or if additional checks are reasonably required.
Any applicable transaction limits, processing times and payment provider conditions will be shown or communicated through the service. Grosvenor Casinos may correct obvious errors, including an incorrectly credited balance, and will notify you where appropriate.
Bonuses
Promotional offers are subject to their own terms, including eligibility requirements, qualifying deposits, expiry dates, game contribution rules, wagering conditions, maximum winnings or withdrawal restrictions. You should read those terms before claiming or using an offer.
Unless stated otherwise, promotions are limited to one offer per person, household, payment method, device or other relevant connection. Grosvenor Casinos may withhold or remove a bonus where it has been claimed in error, obtained through multiple accounts or used contrary to the promotion terms.
Bonus funds and associated winnings may not be available for withdrawal until all applicable conditions have been satisfied. If a promotion expires or is cancelled under its terms, unused promotional value may be removed.
Acceptable Use
You must use Grosvenor Casinos lawfully, honestly and in a manner that does not interfere with the service or harm other users. You must provide truthful information and cooperate reasonably with account, payment and security procedures.
You must keep your own devices, software and internet connection secure. You should also check that the games and account information displayed match your intended activity before confirming wagers or transactions.
Automated tools, scripts, bots, data-mining software and other systems that interact with the service without express permission are not permitted. You must not attempt to bypass technical controls, manipulate results or disrupt the normal operation of the website.
Prohibited Activities
The following activities are prohibited:
- Opening or using an account while under 18 or while otherwise ineligible.
- Providing false, misleading or stolen identity or payment information.
- Using another person's account, allowing another person to use your account or attempting to transfer account benefits.
- Using the service for fraud, money laundering, unlawful payments or any other improper purpose.
- Exploiting software faults, pricing errors, technical weaknesses or game malfunctions.
- Using collusion, cheating, automated play or any method intended to obtain an unfair advantage.
- Attacking, probing, overloading or interfering with the website, systems or security measures.
- Attempting to conceal activity or evade restrictions imposed on your account.
Where prohibited conduct is suspected, Grosvenor Casinos may investigate, preserve relevant information and restrict activity while the review is ongoing.
Intellectual Property
Grosvenor Casinos and its licensors retain all rights in the website, software, branding, text, graphics, designs, game content and other materials made available through the service. You receive a limited, personal and non-transferable right to use the service for its intended purpose.
You must not copy, reproduce, modify, publish, sell, distribute, reverse engineer or create derivative works from any part of the service unless this is expressly permitted by law or authorised in writing. Any permitted use must preserve applicable notices and proprietary rights.
Limitation of Liability
Grosvenor Casinos will take reasonable steps to maintain a reliable service, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, technical faults, telecommunications issues, third-party services or events outside reasonable control.
To the extent permitted by law, Grosvenor Casinos is not responsible for losses caused by your failure to protect account credentials, incorrect information supplied by you, unsuitable equipment, interruptions beyond reasonable control or use of the service in breach of these Terms.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Your statutory rights remain unaffected where they apply.
Account Suspension
Grosvenor Casinos may suspend, restrict or close an account where required for security, verification, responsible gambling, legal, operational or commercial reasons, or where these Terms may have been breached.
During a suspension, access to games, deposits, withdrawals or promotional funds may be limited while the relevant circumstances are reviewed. You must not attempt to create another account or bypass a restriction during this period.
Where an account is closed, any valid remaining balance will be handled in accordance with applicable requirements and the outcome of relevant checks. Funds connected with fraud, unlawful conduct or a material breach may be withheld where permitted.
Privacy
Grosvenor Casinos processes personal information to provide the service, manage accounts, complete transactions, conduct verification, protect users and meet applicable obligations. Information may also be used to maintain security, prevent misuse and improve the customer experience.
Personal data will be handled in accordance with the applicable privacy information provided by Grosvenor Casinos. That information explains the categories of data collected, the purposes of processing, retention practices and available rights.
You should keep your personal details current and notify Grosvenor Casinos if information changes, particularly your address, contact details or payment information.
Responsible Gambling
Grosvenor Casinos supports informed and controlled play. Gambling should be treated as entertainment, not as a way to earn income, recover losses or resolve financial difficulties.
Before playing, set a spending and time limit that reflects what you can comfortably afford. Do not chase losses, borrow money to gamble or continue playing when gambling is affecting your wellbeing, finances, work or relationships.
Account controls and safer gambling support may be available through the service. If you feel that your gambling is becoming difficult to manage, stop playing and seek appropriate independent support. We may also apply restrictions where concerns about gambling behaviour arise.
Amendments
Grosvenor Casinos may update these Terms to reflect changes to the service, security practices, promotions, payment arrangements or applicable requirements. The updated version will apply from the date stated or, where no date is given, from publication.
Where a change materially affects your use of the service, reasonable notice may be provided where appropriate. If you do not agree with an amendment, you should stop using the service and may contact Grosvenor Casinos about closing your account.
Contact Information
If you have a question about these Terms, your account, a transaction or a responsible gambling feature, please contact Grosvenor Casinos at support@grosvenorcasinos.online. When contacting support, provide enough information for your request to be identified, but do not send your password or complete payment credentials.
Customer support may ask for additional information to protect your account and handle your request accurately. These Terms do not prevent you from exercising any rights or remedies available under applicable law.
Last updated: